Want to know how FrontSupport & FrontSupportWeb compare with the Tele-Support Helpdesk product of Resource Dynamics? OK, here are the details...

 

Feature	FrontSupport & FrontSupportWeb	Tele-Support Helpdesk
Product Interface
Windows client
Web client (i.e. web based interface)	FrontSupportWeb gives you the web based interface to FrontSupport.	TSHD does not offer any web based interface.
Product Integration
Integration with ACT, GM 4.0 and GM 5.x
Integration with GM 5.x SQL FrontOffice	No additional cost	Costs extra - see "Additional Costs" section below.
Palm PDA integration	Details...
Reports & Data Analysis
Reports	Uses MS Access for reporting. If you already have MS Office, you don't have to buy MS Access separately.	Uses Crystal Reports for reporting. For adding new reports or to edit predefined reports, you will have to buy Crystal Reports separately.
Data analysis using MS Excel	FrontSupport lets you interactively analyze your support data using the MS Excel Pivot Reports.
MS Office Integration
Export support tickets to MS Outlook calendar or task
Other Features
Alerts & Notifications based on business rules.	Details...
Export time & billing data to QuickBooks for invoicing
Run SQL commands against the backend database
Context sensitive online help		The online help for TSHD is not context sensitive.
Track multiples contacts per support issue/ticket
Filters (or queries) to see subsets of support data based on SQL conditions
Guarantees
Money back guarantee	Unconditional 15 day money back guarantee. Click here for details...	No  written money back guarantee
Cost
1 user license	$395	Information not available
2 user license	$790	$1095
5 user license	$1775	$2095
Annual support/maintenance cost	FREE support	30% of List Price  ($630.00 minimum). Note that this support fee is to be paid every year. If the support contract is purchased outside 30 days of purchase / renewal, the cost is 40% of list price ($840 minimum). For example, if you buy a 5 user license of TSHD, you will pay a support fee between $630 & $840 every year.
Additional costs	None	To integrate TSHD with the SQL version of GoldMine FrontOffice, the cost is 30% more than the regular price. For example, a TSHD 5 user network license in this case costs $2723 while the FrontSupport 5 user license costs $1775.

 

Note: All the information for Tele-Support Helpdesk has been sourced from the Resource Dynamics website and by using the trial version of the product in April 2002.

 

Product Reviews of FrontSupport and FrontSupportWeb

Why take our word for how good our products are! Read what others are saying about our products...