FrontSupport Evaluation & Deployment Plan

 

Evaluating, deciding and deploying FrontSupportWeb/FrontSupport in your company is a 3 step process. 

Step 1: Evaluate

Step 2: Plan and Purchase

Step 3: Deploy the software to end users in your company.

Here is the step-by-step plan to guide you through the process:

 

Step 1: Evaluate FrontSupportWeb/FrontSupport  

Before anything else, you need to make sure that FrontSupportWeb/FrontSupport meets your needs to manage your helpdesk while integrating with your company's ACT or GoldMine database. Here are the steps for evaluation:

	To quickly understand how FrontSupport can meet your needs, go through the 'FrontSupport Product Tour'. This is a 15 min PowerPoint presentation that walks you through the major features of FrontSupport using the actual product screen shots. Click here to watch the 'FrontSupport Product Tour'...
	Evaluate FrontSupport by downloading and installing a trial version. Click here to download the trial version...
	FrontSupportWeb is a web based application that provides similar functionality as FrontSupport. We have installed FrontSupportWeb right on our website so that you can try the live version of the software without having to download or install any software. Click here to test-drive FrontSupportWeb...

 

Step 2: Plan and Purchase 

Once you have evaluated FrontSupportWeb/FrontSupport, you need to plan and purchase the software before you can deploy it in your company:

	Identify and count the people in your company who will use FrontSupportWeb/FrontSupport. You will need to purchase as many licenses as the number of users you have. Click here to see the licensing policy details...
	Get the purchase approval from the appropriate people in your company.
	Purchase the software by placing the order online on our website using a credit card. Click here to purchase. Make sure that you purchase licenses for each of your users.

Once we receive your order, the software will be shipped out to you.

 

Step 3: Install and deploy the software

After you receive the software, here is how you can install and deploy the software in your company: 

	Using the CD that you get in the shipment, install and configure FrontSupportWeb/FrontSupport. For installation details, refer to "Chapter 2: Installing FrontSupportWeb and FrontSupport" in the user guide.
	If you have already installed the trial version of FrontSupport, you can just add the license key to your database that will unlock the trial version that you installed. This will fully enable the software.
	Schedule a short 30 min training session for your users. In this session, you can give a brief overview on how your users can use FrontSupportWeb and FrontSupport. Again, you can use the 'FrontSupport Product Tour' to quickly train your users.

 

The installation and deployment is now complete. You can have your users start using FrontSupportWeb/FrontSupport to manage your helpdesk.

If you have further questions, email us at support@frontzone.com.