Integration between FrontSupportWeb, FrontSupport and GoldMine

Integration between FrontSupportWeb, FrontSupport and ACT! / GoldMine

As they say, a picture is better than 1000 words. The figure below explains how FrontSupportWeb, FrontSupport and ACT! / GoldMine all fit in together.

As you can see above, FrontSupportWeb and FrontSupport read and write to the same backend database. While FrontSupportWeb gives you a web based interface, FrontSupport gives you the windows application interface. Because both products use the same database, any changes made via one are immediately available in the other interface.

Because the FrontSupport database integrates with the ACT! or GoldMine database, any changes made to your contact database (using ACT! or GoldMine) are instantly visible in FrontSupportWeb and FrontSupport.

How a typical company uses FrontSupportWeb and FrontSupport

Here is a typical scenario in Acme Corporation that uses FrontSupportWeb and FrontSupport to service and support their customers.

John and Mary work in customer support. They both are heavy users of the windows based FrontSupport. They to connect to the FrontSupport database that contains their customer support information.

Bob is in Sales and he prefers to use the web based FrontSupportWeb to keep a tab on what's happening with his customers with regard to support.

Anne works in customer support. Whenever she is on the field or at a customer site, she dials into the office and uses FrontSupportWeb to access the customer support database.

Tom works in the regional office and he uses FrontSupportWeb to access the customer support database.

The combination of FrontSupportWeb and FrontSupport gives Acme Corporation a complete and an integrated customer care solution.