FrontSupportWeb Overview

 

What is FrontSupportWeb? Do I need both FrontSupportWeb and FrontSupport? How does FrontSupportWeb work with FrontSupport and ACT! or GoldMine? Can I use client-server databases with FrontSupportWeb? How does FrontSupportWeb licensing work?

 

 

What is FrontSupportWeb?

FrontSupportWeb is a web based customer support software that enables your customer support personnel to store information for your customer support issues and tracks the issues from the time they are reported to the time they are resolved.

FrontSupportWeb runs within a web browser and offers similar functionality as FrontSupport.

In addition to storing and managing your customer support information, FrontSupportWeb integrates the customer support issues with the contact information in your ACT! or GoldMine contact database.

Do I need both FrontSupportWeb and FrontSupport? 

Yes, a typical customer of ours uses both FrontSupportWeb and FrontSupport in their company.

While FrontSupportWeb offers a web browser based solution, FrontSupport offers a windows based solution. FrontSupportWeb allows you to access your customer support database from anywhere using a browser without installing any software. FrontSupport gives you a very powerful windows application interface with a variety of features.

A combination of FrontSupport and FrontSupportWeb gives you a complete customer care solution.

 

Can I use client-server databases with FrontSupportWeb?

Yes, FrontSupportWeb uses MS Access as its backend database and integrates with Act's dBASE database or GoldMine's dBASE & SQL server databases. For more details, refer to the system requirements page.